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What can we do to avoid losing our e-mails?

Check your spam box regularly to make sure that our e-mails do not end up there by mistake.

Adding our e-mail addresses to your contacts by including them in your address book or contact list will reduce the chances of our e-mails being classified as spam.

Why might our e-mails end up in junk mail?

E-mail account spam filters are designed to protect you from unwanted and potentially dangerous messages, but they can sometimes be over-zealous and even move legitimate e-mails to the junk mail folder.